Frequently Asked Questions

What happens if I forget my password?

When will I be charged for my order?

My shoes are out of stock, do I get a refund?

How do I change my order?

How can I pay for my order?

Can I pay with American Express?

Do you charge for delivery?

How long does delivery take?

How can I track my parcel?

Can I nominate a date or time for delivery?

What if I am unavailable when the courier tries to deliver?

What happens if I don't receive my order on time?

What happens if I purchase a pre-order item?

Can I return to store?

What is your returns policy?

How much does it cost to return goods?

How do I return an item when I have paid extra for the returns label?

I believe my goods to be faulty, what should I do?

What do I do if I have lost my returns note?

Can I exchange for a different item?

How will I be refunded?

How long before the refund shows on my account?

Where do I find my nearest InPost Locker?

Where do I find my nearest Evri ParcelShop or Locker?

What is the IMBox treatment?

Can I still return an item that was IMBoxed?